NOIDA METRO CARD

ABOUT SBI NMRC CITY1 CARD

State Bank of India and Noida Metro Rail Corporation (NMRC) Ltd. introduces to you CITY1 Card.

State Bank NMRC CITY1 Card, is a contactless dual interface (EMV chip based) prepaid card with stored value functionality for providing a safe, secure and seamless way of payment. Apart from a simple way to pay fares in the Noida – Greater Noida Metro, this card offers extended usage in Noida Metro buses as well. Compartmentalization of amount for different utilities such as transit amongst others is a unique feature of this State Bank NMRC CITY1 Card, which can be used for purchase of tickets or loading of passes for metro as well as buses, using the store value of the card.

BENEFITS

State Bank NMRC CITY1 Card offers many exciting features and a host of benefits for all your payment needs within Noida:

  • Cashless travels in Noida-Greater Noida Metro
  • Purchase tickets and store passes for your Metro travel needs.
  • Purchase tickets for the Noida buses using the same card
  • Chip-protection to ensure better security for your card
  • Easy to use Tap-and-Pay functionality

FEES AND CHARGES

Applicable charges for the SBI NMRC CITY1 Card would be as mentioned below:

Card Issuance Fee Rs. 100/-
Maximum Total Balance Limit Rs. 2000/-
Reload and top-up fee 1.8% or Rs. 12/- (whichever is less, rounded off to nearest Rupee)
Minimum Top-up Amount Rs. 100 /- (Initial top-up must be a minimum of Rs. 200/- and in multiples of Rs. 100/- thereafter)
Annual Maintenance Charges Rs. 25 /-
Card Replacement Charges Rs. 100

Frequently Asked Questions (FAQs)

1. What is SBI NMRC CITY1 Card?

This is a State Bank of India and Noida Metro Rail Corporation (NMRC) Ltd. co-branded prepaid card having a contactless dual interface (EMV chip) with stored value functionality for making Tap-and-go payments at Noida Metro Stations and City Buses.

2. How can I get the SBI NMRC CITY1 Card? What are the applicable charges?

To get the SBI NMRC CITY1 card you just have to follow the below mentioned simple steps:

  1. Visit your nearest Noida Metro station and request for the SBI NMRC CITY1 Card at the counter
  2. Fill your details in the simple application form (available in Hindi as well as English) and submit it to the operator.
  3. After the operator has entered the details, an OTP will be generated and sent to your registered mobile number.
  4. Share the OTP for validation, Pay the card issuance fee and top-up amount to load balance on the card for usage.

Applicable charges for the SBI NMRC CITY1 Card would be as mentioned below:

Card Issuance Fee Rs. 100/-
Maximum Total Balance Limit Rs. 2000/-
Reload and top-up fee 1.8% or Rs. 12/- (whichever is less, rounded off to nearest Rupee)
Minimum Top-up Amount Rs. 100 /- (Initial top-up must be a minimum of Rs. 200/- and in multiples of Rs. 100/- thereafter)
Annual Maintenance Charges Rs. 25 /-
Card Replacement Charges Rs. 100

3. What are the documents required for getting the card issued?

For getting the card issued, you are mandatorily required to visit your nearest metro station with one of the following OVDs (Officially Valid Documents):

  • Passport Number

  • Voter ID

  • Driving License Number

  • NREGA Job card

  • Letter issued by the National Population Register containing details of Name, Address, or Any other document as notified by the central government in consultation with the Regulator

Note: “Customer can voluntary submit his/ her Aadhaar Card number" for getting the card issued.

4. How can I use my SBI NMRC CITY1 Card at Noida metro stations?

CITY1 Card has a unique feature with Stored Value balance which can be used at Metro as well as Buses. Transactions in off-line mode are executed from the Stored Value balance in the card. Step-by-step procedure to be followed for using CITY1 Card for Metro rides is as below:

  1. Visit your nearest Noida Metro Station. Tap the card at the entry gate and as the gate opens, proceed to the platform for boarding the metro.
  2. After completing the journey, tap the card again at the exit gate of destination station.
  3. The fare amount for the journey undertaken will be debited from the stored value balance on the card
  4. Also, passes can be loaded on the specified service area onto the card and can be used for metro rides as above. While travelling by using a pass, the fare amount for the journey will not be deducted as long as the pass is valid, as the value of pass is recovered upfront

5. How do I check the balance available on my Metro Card?

Visit your nearest Noida Metro Station and tap your CITY1 card on the Ticket Readers (TRs) installed at every stations. Information regarding the card balance and the last five transactions will be displayed on the screen.

6. How can I top-up my card? What is the Maximum and Minimum limit for topping up of card?

You can reload the balance on your SBI NMRC CITY1 Card through one of the following modes of top-up:

  • At Noida Metro Stations: You can recharge your card by paying in cash or by using credit/debit cards at any of the Noida Metro Stations.

  • Through Online Channel: You can also recharge your card online by visiting the customer portal at https://transit.onlinesbi.com. Visit the nearest Noida Metro station and tap your CITY1 card on the Ticket Readers (TRs) installed at every stations. Information regarding the card balance and the last five transactions will be displayed on the screen. Please note that the top-up done through online payment gateway channel will be updated on the card as and when the card comes into contact with the Ticket Reader.

Applicable charges for the topping up of card would be as mentioned below:

Maximum Total Balance Limit Rs. 2000/-(currently it is used only on transit environment)
Reload and top-up fee 1.8% or Rs. 12/- (whichever is less, rounded off to nearest Rupee)
Minimum Top-up Amount Rs. 100 /- (Initial top-up must be a minimum of Rs. 200/- and in multiples of Rs. 100/- thereafter)

7. What is threshold limit for balance on the card?

The threshold limit for balance on the card is a maximum of Rs. 2000/- (Rupees Two Thousand Only)

8. What should I do if my card is Stolen, Lost or Damaged?

If your card is lost, stolen or damaged, please follow the below mentioned steps:

  • Report the information immediately at TOM Counter/Customer Portal(https://transit.onlinesbi.com) or SBI Contact Centre 1800 112211 / 1800 4253800 (toll free) to report the loss of card

  • The contact center executive will ask for identification details, e.g. Card Number, Mobile Number, date of birth, etc. On receipt of the information, your card will be blocked to ensure that it is not being used fraudulently by any unauthorized person. A ticket number will be sent to your registered mobile number after blocking of the card.

  • Visit your nearest Noida metro station for Card Replacement and submit a simple request letter for the same. After ensuring that your previous card has been blocked, a fresh replacement card will be issued to you.

9. Where should I contact in case of any Issues or grievances related to my CITY1 Card?

You may call our 24X7 Customer Care on 1800-11-2211 or 1800-425-3800 in case of any grievances. Alternatively, you can also raise complaint on https://cms.onlinesbi.com/CMS/

Disclaimer

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